return policy

Every order, commission and sale is handled with care and as much transparency as possible. My goal is for you to be completely thrilled with your purchase! Please read below to see how I can help you and feel free to reach out to me at hello@morgangoodwinart.com.

can I return the artwork i purchased?

All sales of original artwork are final. If you wish to return a reproduction print, a restocking fee amounting to 20% of the print cost will be applied. I’m more than happy to exchange a print for you, though the restocking fee for the original print will still be applied, as I print to order and try our best to not have prints sitting in stock.

where do i send my return?

All items must be returned to my studio. I will provide you with an address through email communication.

can i return by front porch delivery?

Yes, I allow for front porch returns if communicated beforehand. Please note, the restocking fee still applies. I am not liable for drive time/gas, weather issues, theft or personal harm caused during drop-off. Please reach out to me at hello@morgangoodwinart.com to discuss and coordinate.

how long do i have to return or exchange a print?

Please open and check your prints immediately upon receiving them. I accept print returns and exchanges within 10 days of receipt. If you do not reach out within 7 days, I won’t be able to make a return, so please be prompt! Please note the above restocking fee. Please note that this timeline is flexible during the winter holiday season. Please be aware an exchange may not arrive in time for Christmas if the new print is unable to be printed until after December 14th, as I fulfill exchange requests only after receiving the returned print.

how is reimbursement issued?

All reimbursements are issued in the same manner of the original purchase. Products must be returned, in it’s original condition, prior to reimbursement being issued.

I PURCHASED A PRINT, BUT NOW IT’S ON SALE. CAN I HAVE THE DISCOUNT APPLIED RETROACTIVELY?

Absolutely! I’m happy to issue you a retroactive discount if the purchase was made within a week of the beginning of the sale.

I HAD AN ISSUE. WHEN WILL MY REPLACEMENT ARTWORK SHIP and WHEN WILL I RECEIVE MY REFUND?

I will ship your replacement artwork and / or issue a refund only after receiving your return + communication via email.

what packaging do i use to send the print back?

Please return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage. I will not provide you a refund for artwork that is damaged in transit back to the studio due to poor packaging. I’m unable to restock and sell damaged prints, so please make sure you package your print with care!

MY ARTWORK ARRIVED DAMAGED OR WAS NOT DELIVERED OR WAS LOST OR WAS STOLEN FROM MY DOORSTEP. IS THIS SOMETHING YOU CAN HELP WITH?

I’m not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and am not liable for any damage incurred post-delivery. I work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and I suggest you handle your new artwork with care when framing and stretching. Please be kind when reaching out and remember that I do not run the post office or UPS, nor do I have control over the treatment of your package in transit. I’m just as disappointed for you to receive a damaged item as you are to receive it.

My typical protocol for these instances:

Damaged Print: If your print is damaged in transit I’m happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage. Creasing and bends can be flattened. Collectors may be asked to file a claim with the shipping service. If the order is a complete loss and I offer a reprint, I ask that you return the print to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. Collectors are responsible for shipping costs for replacement prints. I’m unable to replace for free any prints damaged after delivery, so please place your print in a place away from possible water or heat damage, and handle the artwork with care when framing and stretching.

Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. I’m unable to replace any print order for free if the shipping address is incorrect. It’s not uncommon to have the package returned here to the studio. If this happens, I’m happy to forward it to your correct address, though I will ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything I can do on my end, so I’m unable to address any failed delivery or theft issues directly. If a package is unable to be delivered and is returned to our studio, I’m happy to reship, but ask that you pay the for the additional postage. I’m unable to reprint any order for free that has been not delivered, lost, or stolen.

I ORDERED A PRINT, BUT I’M UNSATISFIED WITH THE COLORS NOW THAT IT IS IN MY SPACE. WHAT DO I DO?

Please take the time to read descriptions carefully and check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors and tones in my work honestly and clearly. I’m happy to exchange your print for another that will work better in your space! Please see above for our exchange policy.

Please email hello@morgangoodwinart.com if you have any questions about your order, and I will work with you to sort out any issues!